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Technical Account Manager (TAM)

Department:  Technical Services
Title: Technical Account Manager (TAM)
Reports To:  Director of Technical Services
Status: Full-Time
Classification: Exempt

SUMMARY

The Technical Account Manager (TAM) will work with a team and independently to maintain and monitor end-user workstations and productivity on local area networks of assigned clients. They will perform a variety of maintenance, software installation, end-user support and training tasks to ensure the client’s IT infrastructure and all end-points meet user requirements. In addition they will provide support to client staff on all company-supported applications, troubleshoot technical problems, advise on appropriate action and complete assigned project-based work.

The Technical Account Manager will perform all responsibilities in accordance with all company standards, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Consult with clients to determine the most effective technologies for their environment
  • Lead regularly scheduled discussion with clients about their IT requirements
  • Ensure maintenance is maintained on client equipment and present quotes as required
  • Work with clients and assist in their internal budget planning process, when requested
  • Conduct regular business discussion with assigned clients and recommend improvements in technology and/or procedures related to their IT infrastructure
  • Work effectively with all Technical Services Teams to ensure delivery of excellent service
  • Document steps taken to resolve any support issues and changes made to the client’s systems
  • Meet with clients to confirm they maintain adherence to operational best practices
  • Meet with clients to review effective operation and status of SaaS / Cloud applications
  • Work closely with Network Operations Center to insure complete resolution of client support issues for assigned accounts
  • Document steps taken to resolve any support issues and changes made to the client’s systems
  • Maintain confidentiality of all client information being processed or accessed
  • Communicate effectively and respectfully with end-users and co-workers
  • Learn new technologies as required and pass certifications as needed
Send resume to: jobs@teamhuber.com with the subject line Technical Account Manager (TAM). If you have questions please contact: Huber & Associates attn. Denise Martin Human Resources Manager 1400 Creek Trail Drive Jefferson City, MO 65109 or e-mail to dmartin@teamhuber.com Equal Opportunity Employer.